When Client Disappears

We have dozens of small executive coaching projects underway simultaneously, and sometimes candidates drop out, or appear to drop out, of our programs.  We'll contact them by phone, but if they miss several appointments or disappear off the radar screen, we'll query them in writing to leave a paper trail. Ninety-nine percent of the time, this brings them back into the fold.

August 21, 20-
 
Yvonne Agathe
1780 Broadway, Apartment 2100
Denver, CO 80202
 
Dear Yvonne:
 
We are writing about your status at CareerLab.

We have your Birkman assessment as well as your EQI results and would like to give you the assessment feedback. 

You have attended one appointment on June 21 at 10-11 a.m. You have missed appointments on May 31, June 5, June 9, June 26, June 30, and July 19.

Give us a call within seven days to let us know how you're doing and if you'd like to remain an active client with CareerLab.

Respectfully,
Mary Ann Giancarli

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