After receiving a large consulting assignment, I worked with our receptionist to schedule a shared conference room. She set me up for eight consecutive Monday meetings, and rescheduled an earlier attendee. She recorded the dates in her paper calendar, and also online. After my corporate client slashed their budget to zero and canceled the consulting engagement, I asked the receptionist to undo her earlier work. Her friendly, helpful attitude prompted this note, which included a Barnes & Noble gift card.